On-site maintenance & operational management of equipment
SANH Mobilitysupports urban and logistics solution operators in theon-ground maintenance of their connected equipment, with a clear objective:to ensure service availability and strict compliance with SLAs.
| Services & SLAs | BRONZE | SILVER | GOLD |
| Service level | Essential | Advanced | Critical |
| Type of maintenance | Corrective | Corrective & Preventive | Corrective, Preventive & Proactive |
| On-site intervention | ✔ | ✔ | ✔ Priority |
| Intervention time (SLA) | J+2/3 working days | J+1 working day | H+4 to H+8 |
| Time slot | Working days (8am–6pm) | Extended working days (7am–8pm) | 24/7 |
| Incident management | Standard | Prioritised | Maximum priority (P1 / P2) |
| Target availability rate | ≥ 97 % | ≥ 99 % | ≥ 99.5 % |
| Digital checklists | ✔ | ✔ | ✔ |
| Traceability & history | ✔ | ✔ | ✔ Advanced |
| Client reporting | Simple report | Monthly dashboards | Real-time reporting |
| Management & optimisation | — | Recommendations | Steering Committee |
| On-call duty | — | — | ✔ |
| Adapted to critical infrastructures | — | ◯ | ✔ |
| Contractual SLA commitment | ✔ | ✔ | ✔ Enhanced |
Rapid, reliable, and industrialised on-site maintenance
Our teams intervene directly on-site to ensure thepreventive and corrective maintenanceof your equipment (connected terminals, charging stations, technical infrastructures), even in constrained urban environments.
Each intervention is based on:
qualified and identified SANH Mobility technicians
standardised procedures and real-time tracking digital tools
This organisation allows for reducing downtime
and securing service continuity for your end users.
Compliance with SLAs and complete traceability of interventionsSANH Mobility contractually commits to measurable
service levels
guaranteed response timesniveaux de service mesurables :
optimised restoration rates
precise tracking of incidents and actions taken
Each operation is documented via digital
checklists, with timestamps, diagnostics, corrective actions, and validation of the end of intervention.You thus benefit from total
traceability, essential for operational management and client reporting., indispensable pour le pilotage opérationnel et le reporting client.
A performance-oriented approach and continuity of service
Our intervention model is designed to:
minimise user impactin the event of an incident
anticipate recurring failuresthrough the analysis of field data
sustainably improve theoverall availability of your equipment
This industrial approach allows SANH Mobility to managelarge-scale multi-site fleets, while maintaining a high level of quality.
Safety, compliance and brand image
Our technicians operate inhigh visibility clothing, in compliance with safety regulations and public space constraints.
The clear identification of SANH Mobility reinforces thetrust of local authorities, partners and end users, while enhancing your service image.